New Post: Empty cart on payment return

Hi,

In the Portal/XX/LogFiles folder you'll find some logfiles, usually the gateways will produce a message in there on return fro the payment gateway, have a look and see if you can see anything.

I don't know the code of that gateway provider your using, so I can't really help much, but if it was working and then suddenly stopped then it must be something different coming from the payment gateway?????.....which would mean they've broken backward compatibility....usually this NEVER happens!!!

Things to look at :

• LogFiles
• Is the order moved to a new status??
• Gateway Templates for return.
  

Gateway provider can be a pain, if you can go into the code and use the LogFile function to output as much info on return as you can, this usually helps trace it. Better still is to setup a test system which the payment gateway can see and then you can debug on the actual response.

Regards,
Dave.