New Post: Comment field doesnt work

tearade.dk says that whenever someone puts a comment in the comment field upon checkout, the contents of the comment field doesn't show in the email?

I checked the order.text.template and it has the token that represents the comments field:
What else could be wrong?

<tr>
        <td class="OrderHeader">Special instructions</td>
    </tr>
    <tr>
        <td>[Order:NoteMsg]</td>
    </tr>

NBS version 2.3.2

Cheers
Jake