Hello Rob,
thank you so much.
Payments always went well, and never that was a concern.
The only thing that I wanted to point out is that, in my experience using different browsers, in different computers and OS (tried with iPhone as well), until now only IE completed the customer experience in the right way, because, if it's true that on the merchant side, the most important part of cart<->paypal system is the correct flow of money, on the customer side, getting back to the site and read only "Your basket is empty. - Return to store", is not the best way to close a buying experience, since we are all used to see a 'thank you for your payment, everything went ok, we will take care asap" page... (that is what it is supposed to happen).
On top, if the customer returns on the store ( or the checkout) page using the menu links instead of the text link, he will note the cart is not empty... and could think the transaction didnt went through...
Am I the only one experiencing this ?
In the meantime, what can I do to compensate browsers' issues?
Pino
thank you so much.
Payments always went well, and never that was a concern.
The only thing that I wanted to point out is that, in my experience using different browsers, in different computers and OS (tried with iPhone as well), until now only IE completed the customer experience in the right way, because, if it's true that on the merchant side, the most important part of cart<->paypal system is the correct flow of money, on the customer side, getting back to the site and read only "Your basket is empty. - Return to store", is not the best way to close a buying experience, since we are all used to see a 'thank you for your payment, everything went ok, we will take care asap" page... (that is what it is supposed to happen).
On top, if the customer returns on the store ( or the checkout) page using the menu links instead of the text link, he will note the cart is not empty... and could think the transaction didnt went through...
Am I the only one experiencing this ?
In the meantime, what can I do to compensate browsers' issues?
-
i.e., could the NBstore code deliver a different retun page accordingly to the type of the browser? having the return page different than the checkout page, would accomodate most of the issue, since one can explain the real feedback of the transaction based on the value of "Orders/Status" field.
-
is it possible to implement a script that purge anything left in the Cart not as a time based routine, but anytime the value of the "Orders/Status" field is "Payment ok" (or anything that makes sense to have an empty Cart), ?
Pino