Hi Michael,
OK I assume you have a store which is including the tax in it's price, right??...then this client has purchased a product and NOT put in a VAT number in that field??
Note that the VAT field is not validated in anyway by the store, simply entering a value will make the store remove the tax!
If the client has not entered anything in the VAT field and the store is setup to include tax in the price I can't see why your getting any tax reduction!!
Is this on that store I have a copy of?
OK I assume you have a store which is including the tax in it's price, right??...then this client has purchased a product and NOT put in a VAT number in that field??
Note that the VAT field is not validated in anyway by the store, simply entering a value will make the store remove the tax!
If the client has not entered anything in the VAT field and the store is setup to include tax in the price I can't see why your getting any tax reduction!!
Is this on that store I have a copy of?