New Post: Ciritical error when adding product to checkout or going to the checkout page

Hi Robax

thanks for the iseas, I'm working on this same site issue as Gilderoot.

We have tried "Restrat DNN Aplication" from the admin section as well as recycling the app pool within IIS. No changes.

Have also tried typing the url for the check out with the smae results

I can visit the checkout page with no errors so long as there are no products in the cart and then I am displayed the expected "your cart is empty" message

events log is showing the info below:

Page load exception

AssemblyVersion: 7.1.0
PortalID: 91
PortalName: Parkland Bridal - Wedding Gowns and Bridesmaids dresses online
UserID: -1
UserName:
ActiveTabID: 4394
ActiveTabName: Checkout
RawURL: /tabid/4394/Default.aspx
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: http://www.parklandbridal.co.nz/Store.aspx?Search=lush%2btouch
UserAgent: Mozilla/5.0 (Windows NT 6.1; rv:33.0) Gecko/20100101 Firefox/33.0
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke
ExceptionGUID: c7583361-98a9-47a7-99a2-35114ba10fe0
InnerException: Object reference not set to an instance of an object.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: NEvoWeb.Modules.NB_Store.SharedFunctions.GetOptCodeInfo
StackTrace:
Message: DotNetNuke.Services.Exceptions.PageLoadException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object. at NEvoWeb.Modules.NB_Store.SharedFunctions.GetOptCodeInfo(Int32 PortalID, String OptCode, UserInfo UserInfo, String TextOptions, String TextOptionsXML) at NEvoWeb.Modules.NB_Store.CurrentCart.ValidateCart(Int32 PortalID, UserInfo UserInfo) at NEvoWeb.Modules.NB_Store.CheckOut.cartlist1_ValidateCart() at NEvoWeb.Modules.NB_Store.CartList.PopulateCartList(Int32 OrderID) at NEvoWeb.Modules.NB_Store.CartList.PopulateCartList() at NEvoWeb.Modules.NB_Store.CartList.Page_Load(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace ---

Module load exception

ModuleId: 14627
ModuleDefId: 178
FriendlyName: Checkout
ModuleControlSource: DesktopModules/NB_Store/CheckOut.ascx
AssemblyVersion: 7.1.0
PortalID: 91
PortalName: Parkland Bridal - Wedding Gowns and Bridesmaids dresses online
UserID: 1
UserName: host
ActiveTabID: 4394
ActiveTabName: Checkout
RawURL: /Checkout/tabid/4394/ctl/Module/ModuleId/14627/Default.aspx?popUp=true
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: http://www.parklandbridal.co.nz/tabid/4394/Default.aspx
UserAgent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.111 Safari/537.36
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke
ExceptionGUID: 8174cc14-7dea-419a-a0d9-e25010f956a1
InnerException: Root element is missing.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Xml.XmlTextReaderImpl.Throw
StackTrace:
Message: DotNetNuke.Services.Exceptions.ModuleLoadException: Root element is missing. ---> System.Xml.XmlException: Root element is missing. at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlTextReaderImpl.Read() at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace) at System.Xml.XmlDocument.Load(XmlReader reader) at System.Xml.XmlDataDocument.Load(XmlReader reader) at System.Xml.XmlDocument.LoadXml(String xml) at NEvoWeb.Modules.NB_Store.CheckOutSettings.populateGatewayList() --- End of inner exception stack trace ---